Our Commitment to You: The Infinity Metric Customer Care Policy

At Infinity Metric, we believe our relationship with you is a partnership. This policy outlines our commitment to providing a transparent, responsive, and results-driven client experience.

• Our Core Commitment
  • We pledge to act as an extension of your team, treating your business goals as our own. We are committed to transparency, clear communication, and a relentless focus on delivering the results we’ve promised.
• Communication Channels & Response Times
  • Primary Contact: Each client will have a dedicated Account Manager as their primary point of contact.
  • Business Hours: Our team is available from 9:00 AM to 6:00 PM PKT, Monday through Friday.
  • Response Time: We guarantee a response to all emails and inquiries within 24 business hours.
• The Onboarding Process
  • Our onboarding process is designed to be seamless. We begin with a deep-dive discovery call, followed by a clear timeline for strategy development, account access, and campaign launch.
• Reporting & Meetings
  • You will receive a detailed performance report on a monthly basis, outlining key metrics, insights, and our strategy for the upcoming month. We will schedule a monthly or bi-monthly call to review performance and align on future goals.
• Feedback & Issue Resolution
  • We thrive on feedback. If at any point you have concerns or are not satisfied with our service, we encourage you to raise them with your Account Manager immediately. We commit to addressing all issues transparently and working collaboratively to find a solution.